Paul L. Smith, Jr.                                                                                                                                                          Page 2

 

Paul L. Smith, Jr.

414 Bostwick Circle, St. Augustine, FL 32092   ▪ (484) 645-5436 ▪ psmithmcse@aim.com

 

 

 

 

Objective

To obtain a network support role as Network/Desktop Support or Jr. Network Administrator

 

 

Professional Summary

 

 

·         Hands-on PC assembly, repair, upgrade, deployment, troubleshooting and disk imaging

·         Basic disk management

·         Network configuration, maintenance and management

·         Windows 2000/2003/XP/Vista Migration, Deployment

·         Operating systems: Dos, Win9X, Windows NT, Windows 2000, Windows 2003

·         Windows XP, Windows Vista, Windows 2008, Mac 8.5-9.2/10.x

·         Remedy Ticketing Software

·         Networking standards, network troubleshooting, cabling, Cisco Routers/Switches

·         Implementing, managing and troubleshooting Hardware devices

·         Troubleshooting Windows 2000/XP/2003/Vista network connections and security

·         Implementing, managing and troubleshooting network protocols and services             

·         Windows 2000/2003 network infrastructure

·         Managing DHCP, remote access, network protocols, WINS, IP routing, and network address tables

·         Configuring Active Directory

·         Windows 2000/2003 DNS and Directory Services Infrastructure

·         Managing and administering and Windows NT / 2000 / 2003 networks

·         Managing and troubleshooting clients and servers

·         Active Directory Organizational Units and Groups

·         General component troubleshooting procedures

·         Other Software: QuickBooks, TurboTax, Ghost

Professional Experience

 

 

Comcast Cable                                                         Jacksonville, FL                                           Jul 2010 - Presant

·         Tier1 Technical Support for Comcast Business Class Service , then Comcast residential internet/phone.

·         Assist customers with connectivity to our broadband network: verify and correct individual accounts or billing info

·         Assist customers verifying Windows XP/Vista/7 Outlook mail settings, on client computers for Internet Explorer, Outlook, walk through the business portal and Comcast.net features and assist in setup of user id/pw for access to the sites

·         Verify Comcast Digital Voice service features and key tickets to correct errors

·         Verify Dynamic or Static IP info in our SMC IP gateway, correcting or applying IP, DNS and gateway settings for static customers SMC

·         Troubleshoot business class cable TV issues, activating or refreshing equipment.

·         Create ticketing information for level 2+ support transfers in Remedy ticketing software , setting needed trouble calls for the 3 product lines

 

 

 

Robert Half / Haven Hospice (Contract)              Palatka, FL                                                          March 2010

·         Network testing in preparation for equipment upgrade

·         Software updates, patches, and asset inventory: Tablets, Laptops, Workstations, Printers, Servers, etc.   

 

Robert Half / Haven Hospice (Contract)              Gainesville, FL                                            Dec 2009

·         Network testing in preparation for equipment upgrade

·         Software updates, patches, and asset inventory: Tablets, Laptops, Workstations, Printers, Servers, etc.

 

Brooksource / Chase (Contract)                            Jacksonville, FL                                            Oct 2009 - Dec 2009

·         WAMU to CHASE Conversion 

·         Pack, move then reassemble workstations

·         Reconnect computers to the network and verify, LAN, VLAN, network printing

·         Add video card, drivers, and second monitor                 

                                                

Robert Half/ Akos Technologies (Contract)               Jacksonville, FL,                                           Apr 2009 - May 2009             

·         Hardware and software updates on PC/Laptops/Workstations for City of Jacksonville, FL

·         Per assigned call tickets; travel to sites, repair or replace required components

 

 

Westaff / Ring Industries (Contract)                            St. Augustine, FL                                           March 2009 - April 2009

·         Load shrink-wrap machine

·         Load binding strap machine

·         Stack and load on outgoing 53 ft trailers for shipment                                                

 

Robert Half/ Haven Hospice (Contract)              Jacksonville/St Augustine, FL                Feb 2009

·         Network testing in preparation for equipment upgrade

·         Software updates, patches, and asset inventory: Tablets, Laptops, Workstations, Printers, Servers, etc.

 

Comsys / M.D.I (Contract)                                          Jacksonville, FL                                           Jan 2009 - Mar 2009

·         Assist in the across town move of the complete PC and phone networks

·         Setup workstations using remote desktop software

·         Install and configure Windows XP Pro or Vista Business with selected 3^rd party or custom software

·         Connect clients to proper Active Directory Domains (Server 2003)

·         Configure Communicator 2007

·         Import old contacts and mail from the network store

·         Extend the desktop to 2^nd monitor with HDMI cables

·         Add local and network printers

·         Once connectivity verified, setup Viop phones

·         Attended to assigned service call tickets until network was stable

 

Westaff / Camp Blanding (Contract)                            Stark, FL                                                         Jan 2009

·         Setup cots, tables and tents for troops    

 

Westaff / Merita Bread              (Contract)                            St. Augustine, FL                                           Oct 2008 - Dec 2008

·         Cashier

·         Stock shelves, price items

·         Nightly closeout, close/lock store

 

Westaff / Prime Outlets (Contract)                            St. Augustine, FL                                           Oct 2008 - Nov 2008

·         Store maintenance and setup

Westaff / Florida Technical College (Contract)              St. Augustine, FL                                          Oct 2008

·         Dishwasher

 

Tech USA / CTDI (Contract)                                          West Goshen, PA                                           Mar 2008 - Jun 2008

·         Electronic Assembly, burn in test, configure custom conversion box servers

·         Electrical testing and configuring Garretcomm dual homing switches and other radar and video components

·         (Adam 6060, Moxa DE-311)

·         Assign IP addresses, ports (TRK-140, Verint S1970, Atrica A-1180, Cisco 3200 Wireless Access Point) Ect.

·         Final testing of the unit with video and/or radar attached, at the 4 component node box consisting of a

·         Cisco 3750 32 port Switch, an Atrica 2140 32 port Switch configured as the master and 2 Atrica 2140

·         multi –port switches; fiber, video and Ethernet connections  

 

Insight Global / CompuCom (Contract)              Paulsboro, NJ                                                         Jan 2008 to Mar 2008

·         While at CompuCom, Hardware evaluation as required for warranty servicing

·         Order needed replacement parts

·         Hardware replacement on HP PC/laptops: 6000, 7000, 8000 series Ect: LCD, Base assembly, memory,

·         Hard disk, CPU, system board replacement,

·         Completing any required documentation for evaluated or repaired devices

·         Imaging of disk as needed

·         Prep completed units for shipping and completion of required shipping documents

·         Ticketing in Sharepoint

 

Estate of Paul Smith, Sr.                                           Drexel Hill, PA                                                         Feb 2003 - Dec 2007

·         Guardian, then Executor of Estate                                                

·         Managed the financial investments, all aspects of daily activities

·         Managed 4 rental properties

·         Managed both Delaware Valley Construction and Freshcut Landscaping while parent was sick

·         Assisted foremen with bookkeeping, payroll, and delivery of tools and supplies to jobsites

·         Dissolved the businesses

·         Negotiated the liquidation of the estate

 

Domino’s Pizza                                                         Havertown, PA                                           Jul 1997 - Dec 2007

·         Cashier, Delivery Driver                                                

·         Driver, cashier, pizza cutter, jack-of-all-trades.

 

 

Comcast Cable                                                         New Castle, DE                                           Apr 2001 - Sept 2003

·         Tier1 (& Tier2 test program) Technical Support for Comcast High Speed Internet Service

·         Assist customers with connectivity to our broadband network: create, provision, verify and correct individual accounts or billing info

·         Assist customers and field tech’s in verifying and correcting network settings for Windows 95/98/ME/NT4/2000/XP and Mac 8.5-9.2/10.x computers with Cbis, CsrTools, Icoms, OSP tools, Open NMS, DST, inside.comcast.online

·         Load network device drivers, Rebuild TCP/IP stack

·         Correction of mail and proxy settings on client computers for Internet Explorer, Outlook/Outlook Express,

·         Create ticketing information for level 2+ support transfers in Remedy ticketing software

·         Sell our products, assist with cable TV Questions

·         Mentor trainees in classes on proper usage and implementation of online tools and online policies

·         Assigned to the Viop beta team

 

CHI Institute                                                                       Broomall, PA                                                         July 1999 - April 2001

·         Jr. Systems Administrator                                                

·         Assisted in repair and upgrade of computer facilities and also assisted the teacher to handle student problems

·         Assisted in the maintenance and relocation of the school network to an across town permanent location

·         Assisted in the migration from Windows NT4 to Windows 2000/Active Directory

 

Freshcut Landscaping                                           Drexel Hill, PA                                                         Nov 1986 - Dec 1999

·         Foreman                                                

·         Employment officer, bookkeeper, crew leader, laborer

·         Plant installation, fertilizer application, grass cutting, snow plowing, hedge trimming, small engine repairs and fleet maintenance

 

United States Post Office                                           Drexel Hill, PA                                                         Feb 1994 - Apr 1995

·         Temp                                                

·         Use of bar-coding machine, DPS sorting machine,

·         Receiving and breaking down the bulk mail, manual sorting of first, second and third class mail

·         Distribute mail to carriers, case mail

Education/Certifications

·                Associates Degree in Applied Sciences Majoring in Computer Networks

·                Microsoft Certified Professional Systems Engineer ( MCSE)

·                CompTIA A+

·                CompTIA Network+(2009)

 

New Horizons Computer Learning Center

Jacksonville, FL                            Oct 2009 – March 2010

Project 2007, Network+, Security+ and CCNA Certification Courses

 

Delaware County Comm. College 

Media, PA                            Jan 1980 – May 1986, May 2007 – Dec 2007

PT Business Courses, Computer Training (Windows Server 2003:70-290/70-294)

Deans List, 40+ credits, 3.05 GPA

 

CHI Institute

Broomall, PA                            Jan 1999 – Oct 2000

Associates Degree, Network Engineering Major. 3.77 GPA

Deans List all semesters, Awarded Highest Honors for Academic Success

MCSE Certification training for Windows NT Server, Workstation, Sever in the Enterprise, TCP/IP, IIS, Network Essentials, A+

 

West Chester University 

West Chester, PA               Sept 1981 – Dec 1984

PT Business Courses: Accounting courses, Microeconomics, Macroeconomics, Data processing, Money and Banking, Statistics, State & Local Govt., Art History and various educational requirements. 70+ credits, 2.78 GPA. 

 

Haverford Twp Jr./Sr. High School

Havertown, PA                            Sept 1973 – June 1979

High School Diploma: College Prep, AV Room helper, Wrestling team, Football, Boy Scout